Have you received your order but some items aren't right? No problem, return your gems to us*.
You have 14 days to return them to us from the date of receipt to the following address:
SAS 71bis
34 rue de Metz - 16100 Cognac
We will refund you within 7 days of receiving your return. The refund will be made to the same payment method used to validate the order and you will be notified of the transaction by email.
*Return conditions: New, unworn, unwashed item; not having slept or danced with the items in your basket.
Make the return request
To initiate a return, go directly to your customer area and complete the request in just a few clicks.
Prepare your package
Return the items, unworn, unwashed, in their original packaging.
Please fold your items and tie them securely. This guarantees fewer surprises upon arrival.
Choose your return method
You then have 2 solutions for the return:
- Direct to the workshop
- By post.
Return modes
Free and fast
Return to the workshop: (by appointment)
Come to the workshop at 34 rue de Metz in Cognac with your package. We'll take good care of it, we promise!
OUR WORKSHOPNot free but fast
By mail:
Slip your product into the envelope and go to your friends at La Poste - Stamp your package with Colissimo and send it to us!
34 rue de Metz - 16100 - COGNAC